Blog Posts

THE WISDOM OF ABIGAIL: A MODEL FOR GOOD PEOPLE SKILLS People Skill #4: Seasoning Your Word {con't}

4/24/2017

Great communicators get to the point. An old African proverb says, “Blessed is he who is brief, for he will be invited to speak again.” When it comes to communication, less really is more. Fewer words have a greater impact.

Ecclesiastes 5:2 says, “Do not be rash with your mouth…and let your words be few.” Proverbs 10:19 also warns us: “In the multitude of words sin is not lacking, but he who restrains his lips is wise.” One should not make the mistake of thinking that being a good communicator means being a big talker. There’s a huge difference. The key to skillful communication is the conveyance of information with the least amount of words possible.

In fact, some of the greatest, most inspirational speeches were also some of the shortest ever made. Winston Churchill’s “Blood, Toil, Tears and Sweat” speech was just over three minutes long. Abraham Lincoln’s Gettysburg Address was a mere 271 words and took only two minutes. Rev. Martin Luther King’s “I Have a Dream” speech was 17 minutes long and is regarded as the greatest sermon of the American Civil Rights movement.

Learn a lesson from America’s ninth president, William Henry Harrison. On March 4, 1841, a cold and wet day, he delivered the longest inaugural address in American history. At 8,445 words, it took him nearly two hours to read. As a result, he caught a cold which developed into pneumonia and it killed him. The lesson is clear: more words, less impact; less words, more impact.

Great communicators must be people of discipline who can control their tongues. They must resist the urge to impress people with their vast wisdom and wealth of experience. They must refrain from dominating the conversation and making themselves the center of focus. Get to the point, make it quick, and then be silent. Let someone else speak. I would rather be known as someone whose less words have great impact, “like apples of gold in settings of silver,” than someone who talks too much and has nothing to say. Abigail’s speech to David wasn’t long, but it made a powerful, persuasive impression.

Understand this truth: Silence makes you smart, but many words make you stupid. Proverbs reinforces this: “He who has knowledge spares his words, and a man of understanding is of a calm spirit. Even a fool is counted wise when he holds his peace; When he shuts his lips, he is considered perceptive (Proverbs 17:27-28).

For more information on great people skills, check out my latest book, UPWARD: Taking Your Life to the Next Level now available on Amazon.

THE WISDOM OF ABIGAIL: A MODEL FOR GOOD PEOPLE SKILLS PEOPLE SKILL #4: SEASONING YOUR WORD

4/17/2017

Great communicators don’t accuse and condemn. There will always be misunderstandings, offenses, and difficult confrontations that we must navigate in life. People who can do so in a way that restores relationships rather than driving people away will always excel. It’s important to be right, but it’s better to be right without offending the people around you and isolating yourself.

Colossians 4:6 says, “Let your speech always be with grace, seasoned with salt, that you may know how you ought to answer each one.” When you perceive that a person is in the wrong, the best way to approach it is not with a condemnation. Instead, remember that you may have misunderstood the person or misinterpreted their position. Therefore, approach the conversation with a humble and meek spirit. Say to them, “Help me understand something,” or, “There’s something I’m not clear about.” And then go on to state what you perceive as the person’s position. In situations where you’re confronting behavior that you know the person is guilty of, rather than accusing them of trying to hurt you or be negligent, use the approach: “When you do that, it makes me feel like you…,” or “Whenever you say that, I have the perception that you…,” and then state how you feel.

Remember that whenever you accuse or condemn someone, they will always go on the defensive. This escalates the exchange and causes friction to turn into firestorms. People who can deescalate and speak calmly and with control are perceived as calm and controlled people who seek excellence and professionalism. Be that kind of a person and you’ll go to the next level.

For more information on great people skills, check out my latest book, UPWARD: Taking Your Life to the Next Level now available on Amazon.

THE WISDOM OF ABIGAIL: A MODEL FOR GOOD PEOPLE SKILLS People Skill #3: Listening to Understand {con't}

4/10/2017

One of the greatest social blunders made by people today is talking too much. They go on, and on, and on—talking and talking—long after when the listener has stopped listening. Unfortunately, these social tyrants don’t even realize that the person to whom they are speaking just wants to get away from them. Even more, they become known as someone to avoid—or they will “chew your ear off.” If you’re going to be an effective communicator, you must begin with the realization that God gave you two ears and one mouth which means you should do twice as much listening as you do talking. James 1:19 tells us: “Let every man be swift to hear, slow to speak, slow to wrath.”

Listening is not simply waiting for your turn to talk. Too often I speak to people and it’s clear that when I finally get a chance to say something, they aren’t really listening—they are just thinking about what they are going to say next. Listening needs to be “active.” It needs to be intentional and focused attention. It’s putting your own need to be heard on pause and deliberately “tuning in” to the other person’s frequency in a way that they can detect you are interested in them.

Great communicators ask good questions. Any person can talk about what’s important to himself, but it’s the skilled communicator who can draw conversation out of another and provoke from them a desire to listen. Proverbs 20:5 tells us that “Counsel in the heart of man is like deep water, but a man of understanding will draw it out.” We do this by showing a genuine interest in what they have to say through asking questions.

If there is a specific issue that the person is concerned about, take the time to ask about the details. Draw out from them the who, what, where, when, and how. Don’t be quick to offer advice and solutions or give an opinion. Most people are not interested in your opinion—most people simply want to be heard. They are not being selfish or egotistical, they are satisfying a need. Talking is therapeutic. Talking allows a person to process information and sort through the details. By listening and asking questions, you’re serving that person’s need to express and process. In doing so, you not only meet a basic need in that person, but also provoke in them a very favorable impression of you.

Great communicators seek to clarify. Proverbs 12:18 tells us: “Words that are reckless pierce like a knife, but the tongue of the wise promotes healing.” Additionally, Proverbs 29:20 asks: “Do you see a man hasty in his words? There is more hope for a fool than for him.” Communication can often be misunderstood. Too often the listener attaches meaning to certain verbal tones or physical cues and the result is an offense often blown out of proportion.

Everyone has certain filters through which information must be interpreted. Unfortunately, for many people, these filters are not always healthy or clear. Some people carry deep wounds from their past which cause them to distort certain statements. It’s like viewing events through a cracked windshield: Everything is distorted through old scars and painful experiences. As statements are processed through these distortions, they can be misunderstood and blown to extremes. This is often why minor conflicts escalate into major arguments that hurl accusations and unfair characterizations. Not least of which are ubiquitous phrases such as: “you always…” or “you never...” or “why can’t you ever…?”

The wise communicator understands that these filters—or cracked windshields—are always present. So, before she reacts with emotion and escalates the exchange, she will restate certain remarks to clarify the intent of the speaker. She will say, “Let me be sure I understand what you’re saying, I think I hear you say…,” then she restates what she thinks the person said, asking for accuracy. Upon hearing what was perceived, the person will often retract certain statements and clarify their position. It’s a people skill that deescalates heated exchanges and brings common sense back into the dialogue.

For more information on great people skills, check out my latest book, UPWARD: Taking Your Life to the Next Level now available on Amazon.

THE WISDOM OF ABIGAIL: A MODEL FOR GOOD PEOPLE SKILLS People Skill #3: Listening to Understand

4/3/2017

Great communicators are good listeners. In his book, The 7 Habits of Highly Effective People, Stephen Covey explains that most of people are preoccupied with being “understood” rather than seeking to “understand.” But great communicators know how to “shut-up and listen.”

Communication is not simply talking to convey information. That’s only a part of it. In fact, it’s a rather small part. The most important part of communication is listening. It’s receiving and understanding what the other person is feeling, thinking and saying before you express your own thoughts and opinions. Proverbs 18:13 says, “He who answers a matter before he hears it, it is folly and shame to him.” If you want to avoid folly and shame, seek to understand, rather than seeking to be understood.

One of the greatest social blunders made by people today is talking too much. They go on, and on, and on—talking and talking—long after when the listener has stopped listening. Unfortunately, these social tyrants don’t even realize that the person to whom they are speaking just wants to get away from them. Even more, they become known as someone to avoid—or they will “chew your ear off.” If you’re going to be an effective communicator, you must begin with the realization that God gave you two ears and one mouth which means you should do twice as much listening as you do talking. James 1:19 tells us: “Let every man be swift to hear, slow to speak, slow to wrath.”

Listening is not simply waiting for your turn to talk. Too often I speak to people and it’s clear that when I finally get a chance to say something, they aren’t really listening—they are just thinking about what they are going to say next. Listening is focused attention. It’s putting your own need to be heard on pause and deliberately “tuning in” to the other person’s frequency.

To be an active listener means you’re responding with certain cues to indicate you’re “tuned-in” and receiving. Verbal responses, such as “Yes, I hear you,” or “I see,” or “I didn’t realize that,” and visual indicators like nodding in the affirmative and direct eye contact, all send the message that you’re focused and engaged.

Body language is equally important. If your arms and legs are crossed and your face is grimaced, it implies that you’re resistant and opposed to what is being said. But if your hands are down and you lean forward, looking the person in the eye, it suggests that you’re receiving and respecting what is being said (even though you may not agree).

A recent report in Harvard Business Review indicated that 55 percent of the meaning in our words is derived from facial expressions. Thirty-eight percent is in how the words are said (tone). Seven percent is in the actual words spoken. Body language, eye contact, posture, and verbal cues are an essential part of communication—especially to express that we are respectful and engaged listeners. And when you’re perceived as a respectful listener, you earn the right to be listened to.

For more information on great people skills, check out my latest book, UPWARD: Taking Your Life to the Next Level now available on Amazon.

THE WISDOM OF ABIGAIL: A MODEL FOR GOOD PEOPLE SKILLSPeople Skill #2: Speaking to Be Understood

3/27/2017

Effective communication is the ability to express oneself in a way to be clearly and accurately understood. It essentially involves two dynamics—listening to understand and speaking to be understood. If you fail to do either, you have failed to communicate.

Abigail was an excellent communicator. Through the skill of her words, she was able to deescalate a volatile situation and bring herself—and her family—into the good will of the soon-to-be king. Fortunately, her example is available to us today as well as other important references in the Word of God. Perhaps the greatest resource is the Book of Proverbs. Written by King Solomon, it provides rich truths regarding interpersonal relationships and people skills, some of which are described below.

Great communicators have an acute sensitivity. The first thing Abigail did when she met David was show empathy for his position. She dismounted her donkey, bowed to the ground in respect and said, “Please, let not my lord regard this scoundrel Nabal. For as his name is, so is he: Nabal is his name, and folly is with him!” (1 Samuel 25:25). She was sensitive to the fact that David had been offended by her foolish husband, Nabal. By her actions and words, she validated David’s offense while anticipating that he needed to be shown respect. In so doing, she found in him a receptive ear.

Before any word is even spoken, effective communicators have a type of “sixth sense”—an ability to put themselves “in the other person’s shoes” and see the issue from that person’s perspective. Rather than merely thrusting their own opinion forward, they have a keen awareness of how the information being shared, or how the circumstances at hand, are impacting their counterpart. Even more, they are able to pivot off that response with a more favorable approach, often adjusting their tone and temperament as needed. They will talk about their own ideas, but they do so in a way that also speaks to the needs, emotions and aspirations of the other person.

This sensitivity enables them to “read between the lines.” They have the uncanny ability to understand what is not being said—or heard. These astute communicators know that conversation is more than just words— it’s also emotion. And they put forth the effort to sense and read that emotion. They know how to keep their hearts open and their mouths shut long enough to read, hear, and learn about their audience before they set out to speak, convince, and persuade them.

By contrast, the ineffective communicator is like “a bull in china shop.” This person has no regard for how the other is being impacted by his words—he doesn’t care. The only thing that matters to him is getting his own point across. This low impact communicator is always bringing the conversation back to what he wants, how he is feeling, what he thinks is important, and why he should be heard. Sadly, this same person is usually left feeling frustrated, lonely, rejected, and insecure. Why? Because no one can tolerate him. He is seen as selfish, insensitive, and uncaring—and nobody wants that person on their team, despite their talent, education or good looks.

For more information on great people skills, check out my latest book, UPWARD: Taking Your Life to the Next Level now available on Amazon.

THE WISDOM OF ABIGAIL: A MODEL FOR GOOD PEOPLE SKILLS People Skill #1: The Quality of Being Likable {Part One}

3/20/2017

“Then David said to Abigail: ‘Blessed is the LORD God of Israel, who sent you this day to meet me! And blessed is your advice and blessed are you, because you have kept me this day from coming to bloodshed and from avenging myself with my own hand.” - 1 Samuel 25:32-22

Though her merits are numerous, Abigail’s ability to persuade started with one simple quality. She was likable. David was furious with Nabal and wanted vengeance. But, fortunately for Nabal, there was something in his wife that made David pause, something about her that softened his contempt and calmed the rage in his spirit. Abigail was disarming. She had a demeanor that enchanted David to let down his guard and listen—and be persuaded. Abigail was likable.

The first step in developing people skills is being likable. It’s the condition of invoking a favorable and caring perception from people. Obviously, if people don’t like you, they will not allow themselves to be influenced or persuaded by you. Instead, they will see you as one not to be trusted.

Abigail fell on her face before David. She bowed down to the ground and then asked to be heard. This is not to suggest we prostrate ourselves in the dirt, or slobber patronizing platitudes upon our prospect in order to win them over. No. But it does suggest that effective people skills begin with a few simple qualities to make us appealing and disarming to others.

Be interested in others. Many people mistakenly believe that the way to be likable is to impress others. So, they talk about themselves, brag about their accomplishments, and try to sound interesting. Every conversation, every experience, every example, points back to, and puts the focus back on themselves. Perhaps driven by insecurity or a need for affirmation, they think that if people are impressed, those people will admire and respect them. But nothing could be further than the truth. The reality is most people find narcissists annoying and cannot wait to get away from them. If there is a secret to becoming likable, it’s this: learn to be more interested in others than you are in yourself.

Remember names. Fundamental to good people skills is the ability to remember people’s names. When a person believes you value them, they will like you—and, remembering a person’s name is the most obvious way of making a person feel valued. Dale Carnegie said, “A person's name is to that person the sweetest and most important sound in any language.” Why? Because it suggests to them that they have made an impression on you—that they matter to you. So much so, that their name has been fixed in your mind.

Be appreciative. Likable people are generous with appreciation. To appreciate someone is to emphasize their value. Abigail did this when she addressed David as her “Lord” and presented the supplies for his men. She showed how much she respected and valued him. Every person wants to be respected. It’s the one, deep need that we all have but mostly goes unmet. Abraham Lincoln once said, “Everyone likes a compliment.” Psychologist William James said, “The deepest principle in human nature is the craving to be appreciated.” If you can learn how to appreciate the value in other people, in a sincere and genuine manner, you will increase your value to them—and become more likable.

Never flatter. While it’s important to appreciate people, never stoop to flattery. Flattery is cheap, shallow, and insincere praise. It’s actually offensive to those who are discerning. Appreciation is different in that it’s genuine. True appreciation is specific and emphasizes a quality that one finds is truly remarkable and unique. Look for qualities in others that are unique and valuable. Mention to them, and others, how they blessed you and how their contribution was significant. But don’t over generalize—be specific and give details. Allow that person to sense the genuine regard you have for them through the details you describe. Be sincere. If you want to be valuable, learn to see the value in others first.

Resist the urge to complain and criticize. Benjamin Franklin said, “I will speak ill of no man, and speak all the good I know of everybody.” Dale Carnegie wrote, “Any fool can criticize and complain—and most fools do. But it takes character and self-control to be understanding and forgiving.” People who complain and criticize are social brutes. They repel rather than attract. Effective people skills require social intelligence and finesse—the capacity to demonstrate tact and diplomacy in complex social situations. This is exactly how Abigail approached David. Contrary to her husband Nabal, who antagonized David with accusations and insults, Abigail was socially agile and diplomatic. With humility, she helped him to see that exacting vengeance would actually diminish his own integrity and become a black mark on his career. Clearly, Abigail wanted to change David, but she did so only through grace, charm, and wisdom.

Remember to smile. Your smile matters. It makes a statement. It says, “I like you. I’m glad to see you. I want to be around you.” This is the effect your smile can have on the people around you. If you want to be likeable, learn how to smile. A supervisor at a big box store said she “would rather hire a sales clerk who hadn’t finished grade school, if he or she has a pleasant smile, than to hire a doctor of philosophy with a somber face.” Remember that smiling is a discipline. It often requires us to be intentional. Don’t allow your emotions to determine what you wear on your face. We smile, not because we are happy, but because we are strong.

For more information on the people skill of likability, check out my latest book, UPWARD: Taking Your Life to the Next Level now available on Amazon.

THE WISDOM OF ABIGAIL: A MODEL FOR GOOD PEOPLE SKILLS

3/13/2017

1 Samuel 25:21-24

David wanted to kill him. Nabal had insulted him and his mighty men by refusing to compensate for their protection. His wrath was explosive and he demanded revenge. Nabal was so obtuse, he did not even realize what was about to befall him. Had it not been for Abigail, his wise and socially astute wife, he and every male in his household would have been violently executed by morning.

Never underestimate the importance of people skills. No one goes to the next level without it. Those with such skills have a unique social intelligence—a capacity to navigate and negotiate complex social relationships and environments. For some people it comes naturally, for others like Nabal it does not. He was a scoundrel (Verse 25), a social misfit who was completely insensitive to how his actions and words were effecting those around him and it almost got him killed.

Abigail, on the other hand, was a genius when it came to dealing with people. Although married to an ignorant brute, she demonstrated a remarkable proclivity and grace with people that not only saved every man in her home, it propelled her to the next level. Having won David’s affection by her finesse (and after Nabal died of a heart attack) Abigail married David and would become a queen over Israel.

She was a hero. And her story is an example to demonstrate the crucial role that people skills have in success in life. In fact, there are three major components of people skills we can learn from Abigail to serve as an example for us: likability, empathy and communication.

Over the next few weeks, I’ll post some blogs to explain Abigail’s use of people skills and how these would take her to the next level. For more information, check out my latest book, UPWARD: Taking Your Life to the Next Level now available on Amazon.

GREAT PEOPLE SKILLS MAKE YOU INFLUENTIAL

3/6/2017

Bill Hybels, Lead Pastor of Willow Creek Community Church, writes: “Never apologize for looking for maximum competence in your new teammates’ gifts and talents and capabilities that will take your ministry to the next level of effectiveness. But before you agree to hire them, be sure to run them through the chemistry screen.” The “chemistry screen” refers to how well people “fit” into the culture of your team. To Hybels, having character and competence wasn’t enough—if they lacked good “chemistry” and couldn’t “gel” with the other team members, they should not be hired. By contrast, leaders should always be looking for people who are empathetic, adaptable, and relate well to others. Their sensitivity to morale, unity, and the emotional needs of colleagues enhance the culture of the team and make them invaluable.

Great people skills make you an influence. The point of developing soft skills is not just to get people to like you, it’s to become a person with influence and persuasion. Persuasion is the ability to win someone over to a certain course of action. It’s the ability to convince people to change their course of behavior and accept your way of thinking and acting. Persuasiveness is a skill that everyone needs to have. Whether you’re an entrepreneur with a startup concept or a young pastor planting a church, it’s the ability to inspire others to join your vision in a way that is crucial to your success. Every visionary needs enablers and sustainers to succeed. It’s the ability to persuade that motivates and retains such competent partners.

It’s important to understand that persuasion should never come in the form of manipulation. Manipulation tries to control the behavior of others through abusive, deceptive, or underhanded tactics. It usually involves withholding information or intentionally deceiving someone into doing something they would not normally do if they had all the information they needed to make an informed decision—or at least the truth.

Good soft skills should never be about deception or manipulation. In fact, people skills are the exact opposite; they demonstrate love and respect toward others by being open and forthright with information. Colleagues know their own best interests are foremost in your mind and they respond with a paradigm of trust. They feel safe with you and believe that when you suggest or recommend a course of action, your opinion can be relied upon, not to serve yourself, but to serve the team and greater good of everyone involved. As a result, your opinion matters and you become a persuasive influence.

So what are good people skills and how does one improve them? Are people skills something that can be acquired and developed with greater proficiency? Can those who lack soft skills be reformed and transformed into high value commodities in high demand?

Absolutely. Anyone can improve their people skills. But like any area of our lives that we seek to change, it requires hard work and discipline. Like learning to play an instrument, developing a new aptitude, or simply trying to lose weight, there will be old habits that must be broken and new disciplines that must be acquired—it takes determination and self-control. But if you stay focused, continue to be intentional, and even force yourself to feel a little awkward, you can become that high-value performer being propelled to the next level because of excellent people skills.

For more information on the power of people skills, check out my latest book, UPWARD: Taking Your Life to the Next Level now available on Amazon.

GREAT PEOPLE SKILLS MAKE YOU VALUABLE

2/27/2017

Undoubtedly, there are those who question the need for soft skills. They often think their own technical prowess, together with mere hard work, will make them valuable. What they fail to understand is that technical proficiency is only being half-competent. Proficiency in dealing with people is what makes one a well-rounded, fully competent individual.

Great people skills make you a commodity. People who get along with others, especially in high performing teams, are extremely valuable. They promote camaraderie amongst team members and keep productivity robust by keeping everyone’s morale heightened. Unfortunately, people who lack soft skills can actually become a liability.

Professional sports are littered with athletes who have incredible talent, but are poison when it comes to team morale. A particular wide receiver in America’s National Football League is currently ranked among the most talented in that position. Unfortunately, he is also unemployed. Notorious for his narcissistic attitude and strained relationships with teammates, no team wants this guy. He publicly criticizes management, coaches, and players and makes outrageous comments regarding salaries, corporate decisions, game losses, and opponents (and, generally, anyone who bothers him). The fact that he was among the fastest and most agile receivers with some of the best statistical ratings no longer matters. His negative, accusatory, complaining attitude, ruins teams by dividing teammates. He makes practices unproductive, undermines leadership, and turns high performing colleagues into disgruntled employees.

The reason why people skills are such a commodity is because they have the exact opposite effect. Instead of a selfish, narcissistic attitude that repels colleagues, these individuals are sensitive and caring toward the needs of others. They are tuned in to the group dynamic and if disunity is present, they have a natural proclivity toward reconciling and bringing people together. They are intuitive when it comes to motivating others and encouraging productivity. As a result, coworkers want to be around them and look forward to what they can accomplish together. As opposed to the narcissist who leaves resentments in his wake, these social healers promote an environment that is life-giving, healthy, affirming, and productive—and these skills are always in demand.

Great people skills make you versatile. In other words, soft skills cut across hard skill sets and are desirable in any setting. Though a certain technical expertise may be lacking, wise managers will always want those with strong people skills on their team. Of course, there must be a certain amount of competency when it comes to aptitude, but, many times, I have heard leaders say, “I want her on my team simply because she has a great attitude.” The impact you can have on culture can make you extremely valuable and a versatile commodity that any smart leader would want. Dave Ramsey recently tweeted: “I'd rather have a passionate, unified team of B & C players than a collection of disgruntled superstars. The team wins every time.”

Over the next few weeks, I will be posting a series of blogs that will identify effective people skills and explain how they can be developed in our lives. For more information, check out my latest book, UPWARD: Taking Your Life to the Next Level now available on Amazon.

HOW WOULD YOU RATE YOUR OWN "PEOPLE SKILLS?"

2/20/2017

Do you think you’re qualified for the “Next Level” because you have certain special skills? Do you expect to be promoted to a particular job, selected to lead a team, or feel entitled to a position because you have extensive experience or highly developed aptitudes? While certain professional skills are certainly crucial to success, there is an even greater demand for “soft skills”—something more commonly known as “people skills.”

People skills are certain social competencies that allow one to work well with others. It’s what we call a “good personality” or “being a team player” and refers to how well you can interact with the people around you. In today’s competitive professional world, people skills have become a high value commodity.

Ask any successful manager what he or she looks for when building a strong team and you will hear the same response: We need a team with strong people skills. In fact, when some leaders are given the choice between a savvy, highly-skilled prospect or a candidate with excellent people skills and less technical ability, they will typically choose the one who can work well with others and bring good chemistry to the team. Skills can be taught, but having good personality and temperament are harder to learn if one lacks them naturally. This is not to suggest that professional skills are not valuable—they are. But what good are professional skills if your attitude is toxic and breeds divisiveness among the people with whom you work?

This is why a recent survey conducted by CareerBuilder.com revealed that 77 percent of employers were seeking candidates with highly developed soft skills. Another 16 percent of those surveyed considered the abilities employees have to interact well with other others to be more important than technical skills. Another study done by The Multi-Generational Job Search Study by Millennial Branding indicated that communication skills and the ability to work on a team are the more highly desired qualities in potential job candidates. Clearly, in today’s workforce, technical skills are merely the baseline. What propels people to the next level is their people skills.

Over the next few weeks, I will be posting a series of blogs that will identify effective people skills and explain how
they can be developed in our lives. For more information, check out my latest book, UPWARD: Taking Your Life to the Next Level now available on Amazon.

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